Support
How can we help?
Downloads, licence keys and fresh links are self-serve and instant. Everything else is below.
Common questions
I paid but don't see my download.
Payment confirmation usually takes a few seconds, and your order page refreshes by itself until it's confirmed. If you closed it, use Find my order. Please don't pay twice for the same product.
My download link expired or hit its limit.
Each link lasts 7 days and allows 5 downloads. Open your order page and choose “Issue a fresh download link”. It's instant and free.
Where is my licence key?
On your order page and in your confirmation email. Keep it safe: with your email address, it recovers your order at any time.
Windows says it protected my PC.
New apps from small publishers can trigger SmartScreen. Choose More info, then Run anyway. Our apps don't need administrator rights.
Which payment methods can I use?
Major credit and debit cards, plus Apple Pay, Google Pay and Link where your device supports them. Checkout is hosted by Stripe.
Do you charge in Australian dollars?
Yes. Prices are set in AUD. The currency selector shows estimates only; your bank may convert the amount.
Can I get a tax invoice?
Stripe emails a receipt for every payment. If you need a formal invoice, contact us with your order reference.
How do refunds work?
Ask within 14 days of purchase. Refunded orders are deactivated automatically. See the refund policy for details.
Still need a hand?
Find my order resolves most order questions instantly. For anything else, message us on Instagram.